GOOD NEWS TRAVELS FAST (AND SO DO YOUR ORDERS).
SHIPPING AND RETURNS, MADE EASY, JUST HOW IT SHOULD BE.
Shipping
MaxSocialClub
PLATINUM STATUS customers enjoy free shipping on all orders.
Click and Collect:
If the item is in stock, we aim for a 3-hour fulfilment. If your item is not in stock at your selected store, it will display on the product page and checkout a 2-day timeframe.
Returns
Returns for change of mind
YOU HAVE 30 DAYS FROM THE DATE YOUR ORDER IS DELIVERED TO
RETURN OR EXCHANGE ITEMS FOR A CHANGE OF MIND.
Want it sorted fast?
Take your return to any Max store for an instant refund* or exchange.
Prefer to post it back?
We know returns haven't always been this seamless, but we've just updated our returns process. Your order now includes a prepaid courier return label, making returns faster, easier, and far less hassle.
Simply fill in the returns form and affix the pre-addressed returns label that came with your order to your return package.
Book your return pick up with NZ Post using the button below. Valid for New Zealand pickups only.
Item return eligibility:
FULL-PRICE ITEMS: Refund, exchange or store credit
SALE ITEMS: Refund, exchange or store credit
OUTLET ITEMS (ONLINE ONLY): Exchange or store credit only (marked at purchase)
Condition of items:
RETURNED ITEMS FOR CHANGE OF MIND MUST BE IN THEIR ORIGINAL, UNWASHED CONDITION. WITH ALL LABELS AND SWING TAGS STILL ATTACHED.
Please note that delivery charges are non-refundable, unless the items are faulty.
Faulty items:
WE STAND BEHIND THE QUALITY OF OUR PRODUCTS AND WILL ALWAYS MEET OUR OBLIGATIONS UNDER THE CONSUMER GUARANTEES ACT.
If your item arrives faulty or doesn't perform as it should, we'll take care of it. Depending on the issue, we'll provide a repair, replacement, refund, or store credit. If you're unsure whether your item is faulty, please bring it in store, or contact our customer services team customer.services@max.co.nz and we can help.
How we refund:
CARD PAYMENTS: Refunded to the original card
GIFT CARDS: Credited back to the original gift card. Please keep your gift card and code safe
CLUBCREDITS: Returned to your Max account
MAX REWARDS VOUCHERS: Not refundable or reinstated
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See you at @max_stylelived