Delivery & Returns

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Delivery information

Delivery is within 2 working days to most New Zealand destinations for orders with payment received before midday (NZST) on weekdays, excluding public holidays. Rural deliveries can take up to 2 working days longer. All delivery times are approximate.

  • What are the shipping costs?

    All New Zealand orders valued $99 and over are eligible for FREE shipping.

    New Zealand orders under $99 incur a NZD$7.50 non-refundable delivery charge.

  • How do I track my order?

    We’ll keep you updated via email when we complete your order and include a tracking number.

    The link will take you to the NZ Post website where you can track your order, re-direct and organise for redelivery for any missed parcels.

  • Split orders

    If all of your items are not available in one location, you order may be split into separate shipments. This will be noted on any dispatch notifications you receive.

  • Do I have to pay additional postage for a split delivery?

    If you are receiving a split delivery, you will not be charged additional postage.

  • Which courier company do you use?

    We are currently using NZPost to deliver all our New Zealand online orders. To track your parcel, simply click the link and enter your tracking number on www.nzpost.co.nz

    International orders are dispatched via DHL Express.

    You can contact Customer Service on 0800 629 7467 or mail@maxshop.com for any delivery inquiries.

  • Do you offer express delivery?

    Currently, we do not offer express delivery. NZPost aims to deliver in two working days.
    If you urgently need an item, get in touch with our Customer Care team directly or nearest store. You can also use our 'shop by store' feature online to see what is available to click and collect.

  • International delivery

    Shipping to Australia: Shipping is $10AUD for any Australian orders .
    All deliveries will take 2-6 working days.

    International shipping:

    Zone A: AustraliaZone B: South PacificZone C: East Asia & North AmericaZone D: EuropeZone E: Rest of world
    2-6 days10-15 days10-15 days10-15 days10-15 days

    Zone A: Australia
    Zone B: Cook Islands, Fiji, Malaysia, Nuie, Rarotonga, Solomon Islands, Tonga, Vanuatu, Western Samoa
    Zone C: Cambodia, Canada, China, Guam, Hong Kong, Indonesia, Japan, Korea, Papua New Guinea, Phillipines, Singapore, South Korea, Tahiti, Thailand, United States of America
    Zone D: England, Germany, Greece, Ireland, Scotland, Spain, Sweden, Switzerland, Wales

    Please note: Orders over $250 may incur an insurance fee. Taxes or duty charges are to be paid by the recipient of the package, not Max. We are unable to send wooden, cane and some natural items internationally due to international customs laws. When reordering an item from a return, full postage rates apply to return the item and for the reordered style.

Returns information

  • Can I return my order?

    If your full price item does not fit or you have changed your mind, you can return it to us in original condition with all labels and swing tags still attached within 4 weeks of receipt for an exchange or refund. Sale items in original coindition can be returned for an exchange or store credit. Outlet items are final sale and cannot be returned for an exchange, credit or refund. 

    We will exchange or refund* the purchase price using the method in which you originally paid. If you order was purchased using a giftcard, the return value will be refunded back to the original giftcard, so please retain the giftcard in order to redeem again.

    *Max does not offer refunds on store purchases or sale/outlet items.

  • What can be returned for an exchange or refund

    Refund or exchange: Full priced items can be returned for an exchange or a refund.

    Exchange or store credit: Sale items can be returned for an exchange or store credit but cannot be refunded.

    Final sale: Outlet items cannot be returned for an exchange or refund unless faulty. Face masks, jewellery, health and beauty items (skincare, essential oils etc) and food cannot be returned unless faulty.

    Please note: Returned swimwear items must be in new, unworn condition, with all the garment tags, and where applicable hygiene stickers still attached.

  • How do I return my online order?

    In store: Online orders can be returned to Max stores, excluding outlet stores (Avondale, Onehunga, Hornby and Tawa). Please note we cannot refund online purchases in store even if they are eligible.

    Online: You can send your order back to our Distribution Centre with our freepost address, or by courier at your own cost.

    Freepost address (the same address as the Freepost sticker in your original order parcel:

    Max Fashions Ltd
    Private Bag 208051
    Highbrook 2161
    Freepost Auth #245391

    If you would like to send your parcel via a tracked service at your own cost, address the parcel to:

    7 Jomac Place
    Avondale, Auckland

  • Faulty items

    If your item is faulty, please get in touch with our Customer Care team or take it into your nearest store. We will assess your item before providing a solution such as a repair, replacement, exchange or refund.

  • Returns form

    You can open and print a blank return and exchanges form here: Max - Returns Form