Need some assistance on how our order deliveries and returns work? Have a read below and if you can't find the answer you're looking for, please contact us for any questions or queries that you may have.
Delivery is within 2 working days to most New Zealand destinations for orders with payment received before midday (NZST) on weekdays, excluding public holidays.
Rural deliveries can take up to 2 working days longer.
All delivery times are approximate.
Please note: if all of your items are not available in one location, your order may be split into separate shipments. This will be noted on any dispatch notifications you receive.
Shipping to New Zealand:
Platinum members get free shipping on all NZ orders.*
Other memebers and guest users get FREE Shipping for any New Zealand orders $99 and over.
New Zealand orders under $99 incur a NZD$7.50 non-refundable delivery charge.
Shipping to Australia:
Shipping is AUD$10 for any Australian orders.
International shipping:
Delivery costs vary, please view our Delivery & Returns page for more information.
Rates are subject to change and promotional offers.
We'll keep you updated via email when we complete your order, and include a tracking number so you can follow its journey right to your door. The tracking link will take you to the NZ Post website where you will be able to track your order, re-direct and organise for redelivery for any missed parcels.
Shop online and collect in store.
You can shop your local stores stock, and pick up within a few hours.
Or you can shop the entire range and have items delivered to your store for pick up.
Follow these simple steps:
Add items to your shopping bag then click checkout.
Select Click & Collect at the checkout, and search for your nearest store.
Proceed with completing your order as normal.
Your items will be placed on hold in the selected store, or in some cases, begin their journey there from another location.
When your order is ready for you to pick up instore, you will receive a confirmation email.
Please note:
We do our best to make sure the items you ordered will be available in the specified time frame, however we cannot guarantee that the items you ordered will always be there on time. If this is the case, a Max team member will phone you to let you know. Collection times will be longer during VIP sales, public holidays, and other unusual trade periods.
We currently use NZ Post to deliver all our New Zealand online orders. If you have a parcel you are wanting to track, simply click the link and enter your tracking number on www.nzpost.co.nz.
International orders are dispatched via DHL Express.
If all of your items are not available in one location, your order may be split into separate shipments. This will be noted on any dispatch notifications you receive and you will not be charged for any additional postage fees.
| Zone A: Australia | Zone B: South Pacific | Zone C: East Asia & North America | Zone D: Europe | Zone E: Rest of world |
| 2-6 days | 10-15 days | 10-15 days | 10-15 days | 10-15 days |
Any applicable taxes or duty charges are to be paid by the recipient of the package.
Unfortunately we do not currently offer express delivery on any of our orders.
However, NZ Post aims to deliver in 2 working days.
You can also use our 'shop by store' feature online to shop only what's available at your closest store.
Then you can use click and collect to allow for collection within a few hours*
If you urgently need an item, get in touch with your nearest Max store or contact our Customer Care Team directly.
Online orders can be returned via post or by taking your items to your nearest Max store within 30 days of receipt of order. The items must be in original condition with all labels and swing tags still attached. Returned swimwear must be in new, unworn condition, with all the garment tags still attached, and where applicable hygiene stickers still attached. Max has the right to refuse returns if the product is not in its original condition.
Please include a completed returns form if sending back by post.
Please note: Max does not offer refunds on Sale items - you will instead be offered an exchange or store credit for any sale items sent back. Outlet and Warehouse Sale items are not eligible to be returned as they are Final Sale.
Refund or exchange:
Full priced items can be returned for an exchange or a refund.
Exchange or store credit:
Sale items can be returned for an exchange or store credit but cannot be refunded.
Final Sale:
Outlet and Warehouse Sale items cannot be returned for an exchange or refund unless deemed faulty. Face masks, jewellery, health and beauty items (skincare, essential oils, etc.) and edible items also cannot be returned unless deemed faulty.
Full price online orders can be returned instore or via the Freepost returns label to our online store, within 30 days of receipt for an exchange, store credit or refund.
Sale items are only able to be returned for an exchange or store credit.
Outlet and Warehouse Sale items are not eligible to be returned or exchanged as they are Final Sale.
How to return via post:
Pop your garments and completed Returns & Exchange Form back into the original bag your order arrived in.
Affix or write the Freepost Returns address below on the parcel and drop it into your local Post Office.
If you did not receive a Freepost sticker with your order, then address the parcel to:
Max Fashions Ltd
Private Bag 208051
Highbrook 2161
Auckland
Freepost Auth #245391
If you would like to send your order back via paid tracked postage, you will need to send it to the following address:
Max Fashions
7 Jomac Place
Avondale
Auckland 1026
Please note: Freepost returns can take up to 10 working days to be received back to Max.
How to return instore:
Take your garments and the invoice that came with your order to your local store (excludes outlet stores).
Our friendly store staff will be able to organise an exchange, store credit or refund for you.
Refunds will be issued back to the original payment method. If your order was purchased using a gift card, the return value will be refunded back to the original gift card, so please retain the gift card in order to redeem again.
All items must be in original condition with all labels and swing tags still attached. Max has the right to refuse returns if the product is not in its original condition.
You can open and print a blank Return & Exchanges Form here: Max - Returns & Exchange Form
Sale items are not eligible for a refund. You will instead be offered an exchange or store credit.
Outlet & Warehouse Sale items are not eligible for return or refund as they are Final Sale.
Postage charges are non-refundable and will not be included in your refund.
Return orders usually take 1-2 business days to be processed once they arrive back to Max.
Please note: if you sent your order back using the untracked Freepost label, it can take up to 10 business days to arrive back to us. Once the return has been received and processed by Max you will receive an email confirmation.
If you are unsure of your size and you have purchased multiple sizes, you are welcome to return any unwanted items. Please note this applies to full priced or sale product only - we do not accept returns or exchangs on Outlet or Warehouse Sale products as these are Final Sale.
When returning unwanted items, please ensure that they are in original condition with all labels and swing tags still attached, within 30 days of receipt. Max has the right to refuse returns if the product is not in its original condition.
Refunds will be made using the original payment method. If your order was purchased using a gift card, the return value will be refunded back to the original gift card, so please retain the gift card in order to redeem again.
Please note: Max does not offer refunds on sale items, only exchanges or a store/web credit. Outlet and Warehouse Sale items are Final Sale and cannot be returned or swapped for other sizes.
You can open and print a blank Return & Exchanges Form here: Max - Returns & Exchange Form
